Frequently Asked Questions

Boarding

Upon meeting our harbour representative Derek at the Lifeboat gate, you will be directed to the correct boarding point. Boarding for the Little Mermaid at high tide takes place on Smeaton's quay. Boarding at low tide is down at Rampers where you will be transferred via our skiff, a smaller boat out on to the Little Mermaid. Some times you may need to remove your shoes and socks and enjoy a little paddle- dependant on the stage of the tide. This is because St Ives is a tidal port.

Please be advised passengers must be able bodied for the transfers. Please contact us if you have any questions.

Cancellations and Refunds

In the unfortunate event you need to cancel your booking we require 48 hours notice, we will issue a full refund up to this period. Refunds can take up to 14 working days to process due to third party providers. 

In the event of poor weather / sea conditions we may be unable to operate in this instance we will endeavour to contact you and attempt to reschedule your booking to a date suitable for you. If we are unable to do this we will process a full refund.

If you miss your trip time, or don't check in on time. Refunds are non negotiable due to there being no time to refill your seats. Please check in 30- 45 minutes prior to your trip.

Pets

Dogs are welcome aboard the Little Mermaid, however dogs must be small enough to be carried due to harbour health and safety restrictions.

Bathroom

The Little Mermaid is equipped with a fully functioning toilet and shower, we have hot and cold running water. 

Safety 
Equipment

The Little Mermaid carries 2 life rafts for up to 18 passengers, 2 life rings, life jackets which are available upon request and flares in case of emergency.

 

Children are required to wear life jackets during open water transfers.